Returns:

At Miss Amara we believe you might not get the choice of rug right the first time round, so we offer a no questions (we only ask you how we could have improved selecting your rug more easily) asked 30 day return policy. If you don’t think it’s quite right for you, just return the item (undamaged and in it’s original condition) and we’ll provide a full refund. We’ll even pay for return shipping!

Our Try it At Home returns service is designed for customers to try one rug at a time. It is not intended for customers to purchase more than one rug with plans to select one and return the others. Have you found several you can't decide between? Pick the one you love most and start with that! Or have one of our friendly stylists help you choose. Don't worry, if it's not perfect you can return and choose another.

** Items not eligible for change of mind returns: made to order rugs, custom size orders, or underlays. Orders of 3 or more items of any size or style, only a single item from the order is eligible for return.  Orders of 2 or more of the same SKU (same style & same size), only a single item of the same SKU is eligible for return.

 

IMPORTANT: RARE GEMS COLLECTION

The Rare Gems collection is a one-off collection of rugs that have previously been used for photography and advertising. These rugs are identifiable as they have "Rare Gem" in their title.

The Rare Gems are available at a discount using the code RAREGEMS20. While these rugs are in 100% perfect condition, as they have been previously used for photography and advertising, our usual Try it at Home service DOES NOT APPLY. We cannot accept any change of mind returns, cancellations, refunds or exchanges from the Rare Gems collection.

The Rare Gems rugs are only available while stocks last (only 1 piece per style, in some sizes) and the discount is not available for any other collections.

Faulty Items:

You may also return your rug if it’s faulty for a full refund, exchange, or credit within 30 days of purchase. We will pay for return shipping. 

Faulty items must be returned in original condition, and undamaged in order to be eligible for a refund. 

 

How to Return Your Rug:

Send us an email at hello@missamara.nz or contact us via the yellow chat icon on the bottom right hand side of the screen.