Great style limited finish
The rug is exactly as advertised, great style, good price and delivery was fast and efficient.
The rug finishing was a bit rough with loose threads and missed stitches.
The main problem was the smell. It had a strong damp mouldy smell which we are still trying to displace.
Rated 2 out of 5
Rated 4 out of 5
Miss Amara (NZ)
Hey Gregory, thanks for your feedback about the lovely Adisa. It really does look great and suit very well in your beautiful space. We're happy to know that you're satisfied with the rug's design and our service.
Like new cars, the rugs can have a new smell that dissipates quite quickly. All rugs are treated with chemicals, however, please be reassured that all our products are tested to meet the high standards required by Australian law, so no need to fear.
In the past, we have had people use a fan to push more air through it, or lightly vacuuming it helps. We have had also had customers use bicarb soda and a few drops of essential oils to help with the smell! If you add 1 cup of bicarb soda to a glass jar with a lid, followed by a couple or drops of essential oils, give the mix a shake and lightly sprinkle it over the rug and leave for 30-45 min then vacuum it up!
The few pieces of loose threads are very normal as it's a new rug. You can gently vacuum regularly and the rug will settle down in your space eventually.
The above should help!
I hope that eases your mind. Please let us know if you still have any concerns after a few days.